Privacy Notice
This privacy notice is made by Oxford Instruments plc and its subsidiaries (“we” or “us”).
We respect your privacy and are committed to protecting your personal data.
This privacy notice tells you how we look after your personal data, confirms your privacy rights and summarises how the law protects you. It applies when we use, collect or process your personal data when you interact with us, whether that be by visiting our websites (regardless of where you visit from), social media platforms, systems and applications when you purchase goods or services from us, engage in our due diligence processes or you become a partner or supplier.
Please take the time to read this privacy notice, including the country and activity specific sections below, carefully to understand how we will use your personal data.
Please use the Schedule to understand the meaning of some of the terms used below.
Our employees and workers have an additional privacy notice applicable to our interactions with them as an employer. This notice can be accessed by employees and workers on our internal SharePoint site or by obtaining it directly from our Human Resources department.
Global data privacy standards
We are committed to implementing leading data protection standards and the following principles of good practice in all our activities that involve the use of your personal data:
- We use personal data in compliance with applicable data protection legislation.
- We have a lawful basis to acquire and use personal data.
- We are open with individuals on what we will do with their personal data.
- We treat personal data with respect.
- We handle personal data in a way that ensures appropriate security.
- We only keep personal data for as long as we need it.
- We respect an individual’s rights in relation to their personal data.
Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and process your personal data, including any data you may provide when you sign up to our newsletter, purchase a product or service, take part in an event or competition, complete a contact support form, complete a due diligence form, provide us with identification documentation, request pricing or a quote or download a document from our websites, sell a product or service or become one of our partners.
It is important that you read this privacy notice together with any other privacy notice, policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
This privacy notice supplements the other notices and is not intended to override them.
Who controls and/or processes your data
Oxford Instruments plc is made up of different legal entities, details of which can be found here. As a global group of companies, we have cross-border business process, procedures, applications, systems and management.
This privacy notice is issued on behalf of the Oxford Instruments Group so when we mention “Oxford Instruments”, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the Oxford Instruments Group responsible for processing your data.
Oxford Instruments plc is the data controller for our main website (oxinst.com). The Oxford Instruments legal entity that is the data controller and responsible for collection and use of your personal data, determines what data to collect, how to use it, for how long to store it, and with whom to share it, depends on your relationship with us. For example, if you are or work for one of our customers, suppliers, agents or distributors, or business partners, the data controller is the Oxford Instruments legal entity you are doing business with. This information can be found on our quotations, order acknowledgements, invoices or purchase orders you receive or in the agreement you have entered into with us, or can be obtained from your contact person at Oxford Instruments.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise any legal rights you may have, please contact us using the details set out below. Certain of our country-specific sections below also contain details of how to contact our local teams regarding data privacy matters in your country.
Personal data we may collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Financial Data includes credit reference agencies, bank account and payment card details received at the point of transaction.
- Transaction Data includes details of products and services you have purchased from us and other details about payments to and from you.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, operating system and platform.
- Profile Data includes your username and password, purchases or orders made by you, feedback and survey responses, your interests and preferences that you have provided.
- Usage Data includes information about how you use our websites, application, systems, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature.
However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used only in accordance with this privacy notice.
We do not knowingly collect any Special Categories of Personal Data about you (this includes details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about health and genetic and biometric data). We also do not collect any information about criminal convictions and offences except as may be exceptionally required (and permitted in law) as part of our third party due diligence process.
How we collect your personal data
We use different methods to collect data from and about you including:
- Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- purchase or enquire about our products or services;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our Cookie Policy for further details.
- Third parties or publicly available sources. We may receive personal data from various third parties and public sources as set out below:
- Technical Data from the following parties:
- analytics providers;
- advertising networks;
- industry lead generators;
- scientific publishers and social networking providers;
- customer relationship management providers;
- academic societies;
- webinar providers;
- search information providers;
- survey engines;
- event ticketing and management providers;
- web and email marketing providers;
- product comparison websites;
- sales and marketing automation platforms; and
- compliance screening providers.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
- Identity and Contact Data from data brokers or aggregators.
- Identity and Contact Data from publicly availably sources such as Companies House, third party websites, compliance screening providers and the Electoral Register based inside the EU.
How we use your personal data
We will only use your personal data when the law allows us to. We are committed to collecting and processing personal data in a manner that is limited to the stated purpose. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you;
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on your consent as a legal basis for processing your personal data other than in relation to some direct marketing communications to you from ourselves and/or third parties – for more information on this please see the tab “Direct Marketing & Opting Out” below. You have the right to withdraw consent to that form of marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we can to use your personal data, and which of the legal bases permit us to do so. We have also identified what our legitimate interests are where appropriate and where we are legally permitted to use this lawful basis. We are committed to obtaining personal data through lawful and transparent means, with explicit consent of the data subject obtained where required.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your personal data. Please contact us you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
To register you as a new or continuing customer or to prepare for signing a contract with you. |
(a) Identity (b) Contact |
Performance of a contract with you |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Provide customer service (d) Carry out repairs
To process our order to you including: (a) Make payments, pay fees and charges
(c) Request customer service
(d) Request repairs |
(a) Identity (b) Contact (c) Financial (d)Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
To enable you to partake in a prize draw, competition or complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences, and to forecast stock management |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
To authorise you to act for us or to prepare to sign a contract with us as a supplier, partner, distributor or agent. |
(a) Identity (b) Contact (c) Financial (d)Transaction (e) Profile Data (f) Marketing and Communications |
a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service order you have with us but we will notify you if this is the case at the time.
Disclosure of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table above.
- Internal Third Parties as set out in the Schedule;
- External Third Parties as set out in the Schedule;
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice; and
- Law enforcement agencies in connection with any investigation to help prevent unlawful activity.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We are a global group of companies, and we use cross-border Internal Third Parties and External Third Parties to help us run our businesses. Some of our Internal Third Parties and External Third Parties are based outside the country within which your personal data was collected so your personal data may be processed overseas by Internal Third Parties and External Third Parties. We comply with the applicable legal requirements to safeguard personal data when it is transferred overseas.
Keeping your data secure
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach in a timely manner where we are legally required to do so.
We will use technical and organisational measures to safeguard your personal data.
In particular, we:
- use firewalls;
- encrypt payment details using SSL technology on certain of our websites that sell products and services online;
- restrict access to personal information to those who need to know that information in order to process it for us and who are subject to contractual confidentiality obligations;
- train our employees on good data handling practices;
- require our employees to adhere to our data protection policy and our IT policies; and
- store your personal data on secure servers.
While we will use commercially reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data transferred from you or to you via the internet.
Data retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Local laws may require that we have to keep basic information about our you for a certain period of time. For example, if you are or work for a customer of ours, we are required to keep your personal data (including Contact, Identity, Financial and Transaction Data) for a certain number of years after the date of your purchase. For example, this is six years in the UK.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances:
- you can ask us to delete your data: see below for further information; and
- we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Monitoring
We may monitor and record communications with you (such as emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices; and
- give consent to the processing and transfer of his/her personal data abroad.
Your rights
Local laws provide you with certain other rights regarding your personal data. More information about specific rights that you may have under local laws (such as in the EEA, Switzerland, the UK, Brazil, Japan, Australia, the US or in China), and how to exercise those rights, can be found under our country specific privacy notices below.
We will make reasonable efforts to respond promptly to your requests in accordance with applicable local laws. When you contact us, we may require you to provide information to us to authenticate your identity to assist you with your request. If you are unable to provide this information to us, we may be unable to process your request and/or there may be a delay in our response.
Our contact details
We welcome your feedback and questions.
If you wish to contact us, please send an email to privacy@oxinst.com or you can write to us at Attention: Group Data Privacy Manager, Tubney Woods, Abingdon, Oxon OX13 5QX, UK.
Certain of our country specific privacy notices also contain details of how to contact our local teams on privacy matters in your country. The following countries have the following specific privacy email addresses for you to use:
China - PrivacyCN@oxinst.com.
Japan - PrivacyJP@oxinst.com.
USA - PrivacyUS@oxinst.com.
Australia - PrivacyAU@oxinst.com.
You have the right to make a complaint at any time to the relevant supervisory authority. Please see our country specific privacy notices below for further details.
We would, however, appreciate the chance to deal with your concerns before you approach a supervisory authority so please contact us in the first instance.
If you need to report a cyber incident to us, please contact security@oxinst.com.
Changes to this notice and your duty to keep us up to date
We may change this privacy notice from time to time. You should check this privacy notice occasionally to ensure you are aware of the most recent version that will apply each time you access our websites, social media platforms, systems and applications which belong to or are used by us. Historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Additional Privacy Notices: Activity Specific
Please expand each section to see the relevant privacy notices by activity. These activity specific privacy notices supplement our other notices and are not intended to override them.
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
You can ask us or third parties to stop sending you marketing messages at any time by checking or unchecking relevant boxes on any email we send to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
This section covers the ways in which we collect, hold, use and disclose your personal information in relation to your use of our websites and other social media platforms, systems and applications which belong to or are used by us.
Our websites, platforms, systems and applications are not intended for children and we do not knowingly collect data relating to children
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies - we may monitor your use of our websites through the use of cookies and similar tracking technologies. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users and provide more relevant information for our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our websites may become inaccessible or not function properly. You will still be able to purchase products and/or services.
We and third parties such as Google, use cookies or other third-party identifiers to compile data regarding our advertisements. We may also use remarketing to advertise across other websites. For example, Google will show our advertisements across other websites that you are visiting based on your past visits to our website to ensure you receive advertisements that are relevant to you.
For further information on our use of cookies, please see our Cookie Policy.
To enable us and other companies in our group to make credit decisions about you and the organisation(s) you work for, and for fraud prevention and money laundering purposes, we may search the files of credit reference and fraud prevention agencies (who will record the search).
We may disclose information about how you conduct your account to such agencies. Other credit grantors may use this information to make credit decisions about you and the organisations with whom you are financially associated, as well as for fraud prevention, debtor tracing and money laundering purposes. If you provide false or inaccurate information and we suspect fraud, we will record this.
This section covers the ways in which we collect, hold, use, and disclose personal information in relation to our third party due diligence process.
To help us take informed decisions about individuals or companies we consider conducting business with, we use a screening tool to undertake what is called a due diligence process. This involves using publicly available information and personal information provided to us, to identify the potential risks of conducting business with any third party.
We process personal data in the context of the due diligence process to ensure that we only conduct business with trustworthy third parties. Our aim is also to ensure compliance with applicable laws, regulations, and with our own Code of Business Conduct and Ethics.
Which personal data do you process?
The types of personal data we might process about you or the company you work for in the context of the due diligence process include:
1. Your contact details: e.g., your first name, surname, and your email address (to send you our due diligence questionnaire and to communicate with you regarding the completion of our due diligence).
2. In the due diligence questionnaire, we may ask for:
a) the names of notable individuals within your company (i.e., the owners of your company, members of the board of directors, CEO, CFO, and COO).
b) proof of existence and registration (incorporation documents may include personal data such as name, home address, and date of birth).
c) details and copies of relevant licences or permits required to conduct business with us. These may include picture, name, and date of birth. We recommend removing or striking through any personal information not relevant for our verification of your licence or permit.
d) documents to verify your identity, such as a passport, driving licence, or ID card.
e) certifications relating to any criminal convictions, penalties or sanctions made against your company, owners of your company, members of the board of directors, CEO, CFO, and COO.
3. We may use a third party screening tool
to screen companies or individuals we are considering conducting business with. This involves checking the information that you provide to us against publicly available information – for example, information included on public registers, sanctions lists, regulatory sources, in the media, and other legal sources (such as published court cases).
We may use your first name and surname and, to the extent available to us, other personal data such as middle name, alias(es), email address, date of birth, gender, job title, employer, address details, country of citizenship, and, exceptionally, social security number or tax ID (using the latter numbers only, to the extent allowed by the applicable laws).
The screening tool shows records of the company searched, as well as the individuals affiliated with that company, such as its CEO or CFO, if such information is publicly available.
Who has access to my personal data?
Access to personal data within Oxford Instruments
Your personal data will be available within the Oxford Instruments legal entity you do business with, as well as the compliance function of its parent company, Oxford Instruments plc. Within those companies, we limit access to your personal data: your personal data will only be available to those who have a business need to access it, and only to the extent necessary to meet the purposes specified above. The individuals within Oxford Instruments who have access to your personal data have been trained in data protection and data handling and are subject to contractual confidentiality obligations.
We also use technical measures to safeguard your personal data, such as firewalls, encryption technology, and secure servers.
Access to your personal data by third parties
The personal information we collect is intended for our internal business process of deciding whether to enter into a business relationship with you or the company you work for. But we do also use a third party screening tool.
We may have to share your personal data with third parties (See ‘Disclosure of your personal data’ above) for the purposes set out in the table above. Where third parties are given access to personal data, we will take the appropriate security measures to safeguard this information. For example, if your personal data is transferred to a recipient in a country outside the European Economic Area that does not provide an adequate level of protection for personal data, we will provide for appropriate safeguards (for example, a contract encompassing the standard data protection clauses adopted by the European Commission).
We may occasionally need to undertake additional screening by outsourcing to a specialist third party company. If required, we may also share personal data with our professional advisors, for example in the event of a dispute or legal matter. We may also need to disclose information to governmental and regulatory bodies and other third parties under applicable law (for example, to comply with a court order or a request from a regulator).
Information about the appropriate safeguards we take to enable the transfer of personal data can be obtained by emailing privacy@oxinst.com
For how long do you retain personal data?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Local laws may require that we keep personal information about you for a certain period of time. For example, in the UK we are required to keep your personal data (including Contact, Identity, Financial and Transaction Data) for a period of six years. Personal data may be retained longer if legal or regulatory requirements so dictate, or if such longer retention is required in case of a (potential) legal dispute.
Your Rights
The specific rights you have under applicable data protection laws depends on which laws are applicable to you as an individual. Please click on the country specific tabs below to find out more about your rights, or contact us at privacy@oxinst.com
Additional Privacy Notices: Country Specific
Please expand each section to see the relevant privacy notices by country.
This section applies to our processing of personal data of individuals in the EEA, UK and Switzerland pursuant to the retained EU law version of the General Data Protection Regulation (EU) 2016/679 in the UK and the Data Protection Act 2018 (“UK GDPR”), the General Data Protection Regulations (EU) 2016/679 (“EU GDPR”), the Swiss Federal Data Protection Act (“FDPA”), and other applicable local legislation in these territories, and supplements our general privacy statement above.
Some of our Internal Third Parties and External Third Parties are based outside the European Economic Area (EEA), Switzerland and/or the UK so their processing of your personal data will involve a transfer of data outside these territories. We comply with applicable legal requirements to safeguard your personal data transferred outside of the these territories.
If you are located in the EEA, Switzerland or the UK, under certain circumstances, you may have rights under the applicable data protection laws in relation to your personal data, such as:
- Request access to (and/or a copy of) your personal data (commonly known as a "data subject access request”) to check its lawful processing;
- Request correction of the personal data that we hold about you to correct any incomplete or inaccurate data;
- Request erasure of your personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law;
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing. You also have the right to object where we are processing your personal data for direct marketing purposes;
- Request restriction of processing of your personal data for example: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful (but you do not want us to erase it); (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
- Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine-readable format;
- Withdraw consent at any time to our processing your personal data, noting this will not affect the lawfulness of any processing carried out before you withdraw your consent and if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
If you wish to exercise any of these rights, you should therefore:
- put your request in writing to us at privacy@oxinst.com;
- include proof of your identity and address (for example, a copy of your driving licence or passport, and a recent utility or credit card bill); and
- specify the nature of your request, including any account or reference numbers where applicable.
If you wish us to stop processing your personal data for direct marketing purposes, you should:
- email us at privacy@oxinst.com with a header that says 'Unsubscribe' or click the appropriate link in an email you have received from us;
- provide us with enough information to identify you; and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (for example, email, mail or telephone) or from a particular Oxford Instruments business unit, please specify the channel or business unit you are objecting to.
If you receive emails from different product lines sold by different Oxford Instruments’ business units, please use the opt-out functionality in each email to be sure you are unsubscribed from all.
The supervisory authority applicable for personal data processing pursuant to the UK GDPR is the Information Commissioner's Office (ICO) (www.ico.org.uk).
The details of the relevant supervisory authorities for personal data processing pursuant to the EU GDPR is available here.
The relevant supervisory authority for personal data processing pursuant to the FDPA is the Swiss Federal Data Protection and Information Commissioner (DPIC) (www.edoeb.admin.ch)
Representatives
Our legal entities located outside the UK who offer goods and services to data subjects within the UK have each appointed a UK representative for the purposes of the UK GDPR. Our legal entities located outside the EU who offer goods and services to data subjects within the EU have each appointed an EU representative for the purposes of the EU GDPR.
Oxford Instruments GmbH is the appointed EU representative for: Oxford Instruments plc, Oxford Instruments Industrial Products Limited, Oxford Instruments Nanotechnology Tools Limited, Andor Technology Limited, Oxford Instruments Overseas Marketing Limited, Oxford Instruments Asylum Research, Inc., Oxford Instruments X-Ray Technology, Inc., Bitplane AG, and FemtoTools AG.
Oxford Instruments plc is the appointed UK representative for: Oxford Instruments Asylum Research, Inc., Oxford Instruments X-Ray Technology Inc., Bitplane AG, WITec Wissenschaftliche Instrumente und Technologie GmbH, First Light Imaging SAS, and FemtoTools AG.”
This section applies to our processing of personal data of individuals in China pursuant to the Chinese Personal Information Protection Law (the “PIPL”), and supplements our general privacy statement above (“Chinese Data”).
We do not rely on legitimate interests as a lawful basis to process your personal data in China – the other lawful bases listed in the table above on how we process your personal data apply to our processing of your personal data in China.
Your financial data may be considered sensitive personal data under the PIPL. We process such data by strictly following applicable Chinese law and only for the following purposes:
- Manage payments, fees and charges;
- Collect and recover money owed to us;
- Provide customer service; or
- Carry out repairs.
If it is necessary for us to transfer personal data in case of a merger, division, dissolution, declaration of bankruptcy, or other reasons, we will notify you of the name and contact information of the recipient. The recipient shall comply with this privacy statement when processing Personal Data.
We are a global group of companies, and we use cross-border Internal Third Parties and External Third Parties to help us run our businesses. For purposes as described in this privacy statement above, we may transfer your personal data to Internal Third Parties and External Third Parties outside of China.
We will use lawful cross-border transfer mechanism to transfer your personal data overseas and adopt necessary measures to ensure the overseas recipients can provide the same level of protection as required under applicable Chinese law.
In case a security incident occurs, we will take remediation actions immediately and notify relevant government authorities and affected employees, when required by applicable law.
If you are located in China, under certain circumstances, you may have rights under the applicable data protection laws in relation to your personal data, such as:
- Request access to (and/or a copy of) your personal data (commonly known as a "data subject access request”) to check its lawful processing;
- Request correction of the personal data that we hold about you to correct any incomplete or inaccurate data;
- Request erasure of your personal data where there is no good reason (e.g. the processing purpose has been achieved, is impossible to achieve, or it is no longer necessary to achieve the processing purpose) for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or in violation of applicable local law, where you have withdrawn your consent (if we rely on consent to process your personal data) or where we are required to erase your personal data to comply with applicable Chinese law;
- Object to processing of your personal data where you want to object to our processing of your personal data. You also have the right to object where we are processing your personal data for direct marketing purposes;
- Request restriction of processing of your personal data for example: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful (but you do not want us to erase it); (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it;
- Request an explanation from us of the rules on data processing;
- Withdraw consent at any time to our processing your personal data, noting this will not affect the lawfulness of any processing carried out before you withdraw your consent and if you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact us.
We endeavour to respond to legitimate requests in a timely manner. Occasionally it may take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We may also contact you to ask you for further information in relation to your request to speed up our response.
If you wish to exercise any of these rights, you should therefore:
- put your request in writing to us at PrivacyCN@oxinst.com;
- include proof of your identity and address (for example, a copy of your driving licence or passport, and a recent utility or credit card bill); and
- specify the nature of your request, including any account or reference numbers where applicable.
If you wish us to stop processing your personal data for direct marketing purposes, you should:
- email us at PrivacyCN@oxinst.com with a header that says 'Unsubscribe' or click the appropriate link in an email you have received from us;
- provide us with enough information to identify you; and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (for example, email, mail or telephone) or from a particular Oxford Instruments business unit, please specify the channel or business unit you are objecting to.
If you receive emails from different product lines sold by different Oxford Instruments’ business units, please use the opt-out functionality in each email to be sure you are unsubscribed from all.
To contact us about data privacy matters in China, you can email us at PrivacyCN@oxinst.com.
The data protection authority in China for Chinese Data is the Office of the Central Cyberspace Affairs Commission (www.cac.gov.cn).
This section applies to our processing of personal data of individuals in Brazil pursuant to Brazilian data protection law, Federal Law No. 13,709/2018 Lei Geral de Proteção de Dados Pessoais (the “LGPD”), and supplements our general privacy statement above (“Brazilian Data”).
Our privacy notice explains what personal data (which includes Brazilian Data) we collect, and how and why we use it. We only process Brazilian Data when we have a legal basis for the processing, such as in order to fulfil a contract with you, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests, or where we need to comply with a legal or regulatory obligation. Generally, we do not rely on your consent as a legal basis for processing your personal data other than in relation to some direct marketing communications to you from ourselves and/or third parties. You have the right to withdraw consent to that form of marketing at any time by contacting us.
As noted in our privacy notice, we may share Brazilian Data for the purposes set out above with Internal Third Parties and External Third Parties as set out in the Schedule. As permitted by the LGPD, we may also share Brazilian Data in connection with the sale of business assets or as required by law.
Brazilian Data may be processed outside of Brazil in countries which may not have equivalent privacy or data protection laws but will be processed with appropriate safeguards in place in compliance with the LGPD.
We retain Brazilian Data for as long as the information is needed for the purposes set forth above and for any additional period that may be required or permitted by law.
We respect the rights of Brazilian residents to access, correct and request erasure or restriction of their personal data as required by LGPD. Subject to some limitations as provided by LGPD, this means:
- you have a right to know if we hold personal data about you and the right to access that personal data;
- you have the right to ask us to correct or update incomplete, inaccurate or outdated information;
- you have the right to ask us to anonymise, block or eliminate any unnecessary or excessive personal data, or any personal data processed in non-compliance with LGPD;
- you have the right to data portability, in accordance with national authority regulations;
- you have the right to receive information about who we share your personal data with; and
- if we are processing your personal data on the basis of your consent, you also have the right withdraw your consent and be informed of your right to do so and its consequences, and request that we delete your personal data, subject to our rights to retain personal data as provided by LGPD.
If you wish to exercise your rights, please send an email to privacy@oxinst.com or you can write to us at Attention: Group Data Privacy Manager, Tubney Woods, Abingdon, Oxon OX13 5QX, UK.
The data protection authority in Brazil for Brazilian Data is the Autoridade Nacional de Proteção de Dados or the “ANPD”.
This section applies to residents within certain states of the USA and supplements our general privacy statement above.
Effective Date: 1st
January 2023
Last Updated: 1st January 2022
If you are located in the states of Colorado, Connecticut, Virginia and Utah you have specific rights.
You have the right to:
- Confirm whether we process your personal information.
- Access and delete certain personal information.
- Opt-out of personal data processing for targeted advertising and sales.
- Correct inaccuracies in your personal information, taking into account the information's nature processing purpose.
- Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights please send an email to privacyUS@oxinst.com, FAO: Legal Counsel or call the following toll-free number: 800-447-4717. To appeal a decision regarding a consumer rights request send an email addressed to the Oxford Instruments Group Data Privacy Manager at privacy@oxinst.com within 7 days of the date of the decision.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: privacyUS@oxinst.com, FAO: Legal Counsel or call the following toll-free number: 800-447-4717. However, please know we do not currently sell data triggering that statute's opt-out requirements.
If you are located within the state of California, the following is applicable to you and is in compliance with the California Privacy Act of 2018 (CCPA) and the California Privacy Rights Act (CPRA) 2022.
Our website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:
- Publicly available information from government records.
- Deidentified or aggregated consumer information.
- Information excluded from the CCPA's scope, like:
- health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data;
- personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
In particular, our website has collected the following categories of personal information from consumers within the last twelve (12) months:
Category |
Examples |
Collected |
A. Identifiers. |
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
YES |
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories. |
YES |
C. Protected classification characteristics under California or federal law. |
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). |
NO |
D. Commercial information. |
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
YES |
E. Biometric information. |
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. |
NO |
F. Internet or other similar network activity. |
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
YES |
G. Geolocation data. |
Physical location or movements. |
YES |
H. Sensory data. |
Audio, electronic, visual, thermal, olfactory, or similar information. |
YES |
I. Professional or employment-related information. |
Current or past job history or performance evaluations. |
YES |
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). |
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. |
NO |
K. Inferences drawn from other personal information. |
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
YES |
Our website obtains the categories of personal information listed above from the following categories of sources:
- Directly from you. For example, from forms you complete or products and services you purchase.
- Indirectly from you. For example, from observing your actions on our website or where you have published a paper.
- From our third-party service providers that help us provide products and services.
- From third parties who interact with us in connection with the services we perform.
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:
- To fulfil or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
- To provide, support, personalize, and develop our website, products, and services.
- To create, maintain, customize, and secure your account with us.
- To process your requests, purchases, transactions, and payments and prevent transactional fraud.
- To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
- To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website, third-party sites, and via email or text message (with your consent, where required by law).
- To help maintain the safety, security, and integrity of our website, products and services, databases and other technology assets, and business.
- For testing, research, analysis, and product development, including to develop and improve our website, products, and services.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA or the CPRA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our website users/consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may share your personal information by disclosing it to a third party for a business purpose. We only make these business purpose disclosures under written contracts that describe the purposes, require the recipient to keep the personal information confidential, and prohibit using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, we have disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.
Personal Information Category |
Category of Third-Party Recipients |
|
Business Purpose Disclosures |
Sales |
A: Identifiers. |
Operating system and platforms; Social networks; Service providers; Affiliates; Parent or Subsidiary Organizations; Sales Representatives |
NONE |
B: California Customer Records personal information categories. |
Operating system and platforms; Social networks; Service providers; Affiliates; Parent or Subsidiary Organizations; Sales Representatives |
NONE |
C: Protected classification characteristics under California or federal law. |
NONE |
NONE |
D: Commercial information. |
Affiliates; Operating system and platforms; Advertising networks; Government entities; Social networks; Service providers; Parent or Subsidiary Organizations; Sales Representatives |
NONE |
E: Biometric information. |
NONE |
NONE |
F: Internet or other similar network activity. |
Advertising networks; Internet service providers; Data analytic providers; Internet cookies data recipients; Service providers; Parent or Subsidiary Organizations |
NONE |
G: Geolocation data. |
Data analytic providers; Internet cookies data recipients; Service providers; Parent or Subsidiary Organizations |
NONE |
H: Sensory data. |
Parent or Subsidiary Organizations; Operating system and platforms |
NONE |
I: Professional or employment-related information. |
Affiliates; Operating system and platforms; Service providers; Parent or Subsidiary Organizations |
NONE |
J: Non-public education information. |
NONE |
NONE |
K: Inferences drawn from other personal information. |
Affiliates; Operating system and platforms; Service providers; Parent or Subsidiary Organizations |
NONE |
Your Rights and Choices
The CCPA and the CPRA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA and CPRA rights and explains how to exercise those rights.
Right to Know and Data Portability
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting that personal information.
- The categories of third parties with whom we share that personal information.
- If we disclosed your personal information for a business purpose a list identifying the personal information categories that each category of recipient obtained.
- The specific pieces of personal information we collected about you (also called a data portability request).
Right to Delete or Correct
You have the right to request that we delete or correct any inaccuracies in your personal information that we collected from you and retained, subject to certain exceptions. Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 <em>et. seq.</em>).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.
We may deny your correction request if responding to the request proves impossible or involves disproportionate effort, or you improperly seek to correct accurate information.
Exercising Your Rights to Know, Delete or Correct
To exercise your rights to know, delete or correct described above, please submit a request by either:
- Calling us at 800-447-4717
Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information.
You may only submit a request to know twice within a 12-month period. Your request to know or delete must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which should include three pieces of identification such as passport, driver’s licence and social security number. If you are not able to provide all of these documents we will discuss with you alternate methods of identification.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.
You do not need to create an account with us to submit a request to know, delete or correct. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.
We will only use personal information provided in the request to verify the requestor's identity or authority to make it and we will delete it immediately following verification of your identification.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact the Group Data Privacy Manager by email at privacy@oxinst.com or by mail to Tubney Woods, Abingdon, Oxon OX13 5QX, UK.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Marketing Opt-Out
If you receive direct marketing from any Oxford Instruments company and you wish to opt out of receiving further communications, please submit a request to us by visiting the following internet web page link:
https://oxinst.com/opt-out
Non-Discrimination
We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA or the CPRA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, we may offer you certain financial incentives permitted by the CCPA or the CPRA that can result in different prices, rates, or quality levels. Any CCPA/CPRA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Other California Privacy Rights
California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacyUS@oxinst.com, FAO: Legal Counsel or write to us at: Oxford Instruments America Inc, 300 Baker Street, Suite 150, Concord, MA 01742, FAO: Legal Counsel.
Changes to Our Privacy Policy
We reserve the right to amend this privacy policy at our discretion and at any time. When we make changes to this privacy policy, we will post the updated notice on the website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Contact Information
If you have any questions or comments about this notice, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights under law, please do not hesitate to contact us at:
Toll-Free Phone: 800-447-4717
Email: privacyUS@oxinst.com
Postal Address:
Oxford Instruments America Inc
Attn: Legal Counsel
300 Baker Street
Suite 150
Concord
MA 01742
If you need to access this policy in an alternative format due to having a disability, please email privacyUS@oxinst.com, FAO: Legal Counsel or call the toll-free number 800-447-4717.
Effective Date : January 2023
This section applies to our processing of personal data of individuals in Japan (“Japanese Data”) pursuant to the Japanese Act on the Protection of Personal Information (the “APPI”) and supplements our general privacy statement above.
Our privacy notice explains what personal data (which includes Japanese Data) we collect, and how and why we use it. We only process Japanese Data for the purposes specified in the table in “How we use your personal data” section of our privacy notice.
Some of our Internal Third Parties and External Third Parties are based outside Japan, the European Economic Area (EEA) and/or the UK. We will transfer personal data for Internal Third Parties and External Third Parties located outside Japan, the European Economic Area (EEA) and/or the UK by ensuring that the transferee has established an adequate personal information protection system as required by the APPI.
We do not collect any Sensitive Personal Information (Yo-hairyo-kojin-joho)
about you (this includes details about race, creed, social status, medical history, and criminal record).
If you are located in Japan, under certain circumstances, you may have certain rights under the APPI in relation to your personal data, such as the right to:
- Request access to (and/or a copy of) your personal data;
- Request notification of the purpose of use of your personal data;
- Request correction, addition and/or deletion of your personal data held by us to correct any incorrect data;
- Request suspension of the processing of your personal data or erasure of your personal information when (a) your personal data is used beyond the purpose of use, (b) your personal data is used in a way that may encourage or lead to illegal or unjust activities, (c) it is not necessary to use your personal data, or (d) processing of your personal data may harm your rights or legitimate interests; and
- Request cessation of the transfer of your personal data when (a) your personal data is transferred inside/outside Japan without complying with the Act on the Protection of Personal Information of Japan, (c) it is not necessary to use your personal data, or (d) processing of your personal data may harm your rights or legitimate interests.
If you wish to exercise your rights, please send an email to privacy@oxinst.com or you can write to us at Attention: Group Data Privacy Manager, Tubney Woods, Abingdon, Oxon, OX13 5QX, UK
The data protection authority in Japan for Japanese Data is the Personal Information Protection Commission or the “PPC” (https://www.ppc.go.jp/en/index.html).
This section applies to the collection, holding, use and disclosure of personal information for our Australian activities (Australian Data) in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and supplements our general privacy statement above.
Our privacy statement explains the kind of personal information (which includes Australian Data) we collect, and how and why we collect and hold it. We only use and disclose Australian Data for the purposes specified in the table in “How we use your personal data” and disclose your personal information in accordance with the "Disclosure of your Personal Data" section of our privacy statement.
When the law authorises or requires us to collect information
We may collect your personal information:
- because we are required or authorised by an Australian law or court or tribunal order to collect that information; and
- we will tell you if collection is required or authorised by law, and if so, provide you with details of the law, court, or tribunal order.
What happens if you do not give us your personal information?
You have the option of engaging with us anonymously or under a pseudonym. However, if you chose to interact with us under anonymity or under a pseudonym, this may affect our ability to deliver our products or services to you. Please let us know at the earliest time practicable whether you want to interact with us under these conditions.
Sharing outside of Australia
In order to run our business, we may need to share some of your personal information with organisations (for example, our related entities and service providers) that are located outside Australia. Some of these organisations are located in Brazil, China, the European Economic Area, Switzerland, United Kingdom, Japan, USA.
We currently use cloud service providers, for example, Microsoft 365 and SAP CRM, and other electronic or networked systems, to store your personal information. As such systems can be accessed from various countries through an internet connection, it is not practicable to know in which country your personal information may be held. We may also need to share your personal information overseas if we sell, transfer or disclose our database of personal information to an actual or potential successor or purchaser located outside of Australia.
You consent to the disclosure of your information outside of Australia
Before we disclose your personal information to an organisation that is located outside of Australia, we are required to take reasonable steps to ensure that such an organisation does not breach the Privacy Act (in particular, Australian Privacy Principle 8.1). Whilst we will take steps to ensure that the organisation does not breach the Privacy Act in respect of your personal information disclosed to it, it is not always possible to ensure that the organisation will comply. We do not take any responsibility for the actions of such overseas third party recipients of your personal information. By agreeing to this Policy, you are agreeing that your personal information may be disclosed overseas and that Australian Privacy Principle 8.1 will not apply to that disclosure. This means that you will not have recourse against us under the Privacy Act in the event that an overseas recipient of your personal information breaches the Privacy Act.
Your rights to the personal information we collect and hold about you
You have the right to ask us:
- to give you the personal information we hold about you;
- to correct the personal information we hold if it is incorrect;
- to give you a copy of this Policy, in a form that suits you (for example, hardcopy or email); and
- not to use your personal information for direct marketing assessment purposes, including pre-screening.
Access to your personal information
If you want access to the personal information we hold about you, please send us an email to privacyAU@oxinst.com.
In some cases, a nominal administration fee may be charged to cover the cost of providing the personal information.
Correcting your personal information
If at any time you wish to change personal information we hold about you that is inaccurate or out of date, please send us an email to privacyAU@oxinst.com and we will amend this record.
In some situations, we may not agree to a request to correct personal information we hold about you, however if this occurs, we will inform you of our reason for not agreeing to the request.
If at any time, you believe on reasonable grounds that you have been a victim of fraud, you may request us not to use or disclose your personal information.
What happens when we no longer need your personal information?
We’ll only keep your information for as long as we require it for our business functions or activities as set out in this Policy. We are also required to keep some of your personal information for certain periods of time under law.
When we no longer require your personal information, we’ll ensure that it is destroyed or de-identified.
We may need to retain your personal information after our relationship has ended, however, we will not retain identifiable personal information longer than reasonably necessary and permitted by law.
Complaints
If we become aware of any concerns or problems concerning our privacy practices, we will take such issues seriously and work to address these concerns.
If you have any queries about this Policy, or have a problem or complaint, please send us an email to privacyAU@oxinst.com.
If your complaint remains unresolved, you may refer the matter to the Office of the Australian Information Commissioner. Its contact details are:
The Office of the Australian Information Commissioner GPO Box 2999
Canberra ACT 2601
Phone: 1300 363 992
Website: www.oaic.gov.au
SCHEDULE
THIRD PARTIES
INTERNAL THIRD PARTIES
Companies in the Oxford Instruments Group (acting as joint controllers or processors) provide various services to each other, including sales and support services and IT and system administration services and business analytics reporting.
EXTERNAL THIRD PARTIES
- Service providers acting as processors and/or controllers.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators, courts or government agencies and other authorities acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
- Credit reference agencies, business partners, agents, distributors, representatives, resellers, partners, suppliers, service providers and marketing automation providers;
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Representatives
Oxford Instruments GmbH is the appointed EU representative for: Oxford Instruments plc, Oxford Instruments Industrial Products Limited, Oxford Instruments Nanotechnology Tools Limited, Andor Technology Limited, Oxford Instruments Overseas Marketing Limited, Oxford Instruments Asylum Research, Inc., Oxford Instruments X-Ray Technology, Inc., Bitplane AG, and FemtoTools AG
Oxford Instruments plc is the appointed UK representative for: Oxford Instruments Asylum Research, Inc., Oxford Instruments X-Ray Technology Inc., Bitplane AG, WITec Wissenschaftliche Instrumente und Technologie GmbH, First Light Imaging SAS, and FemtoTools AG
Last updated: 25 July 2024